slow - simple - soulful - sustainable

PRIVACY POLICY

Sometimes, when you are active on our website or contact us, you are sharing personal data with us. We handle this data with care and observe the applicable laws and regulations. These laws and regulations regulate the storage and use of your personal data.

In this privacy statement we explain what data we collect from you and what we do with this data. This privacy statement applies to all interactions between you and The Slow Living Guide (TSLG), regardless of the means of communication.

TSLG, having its registered office at Putterlaan 1 in Leidschendam, The Netherlands, is the controller of personal data as referred to in this privacy statement. Any questions or comments regarding your privacy can be sent to hello@theslowlivingguide.co.uk.

What is personal data?

Personal data is any data that tells us something about you and can be used to identify you. This is, for example, your name, your contact or address details and your Citizen Service Number. Some of this data, such as ethnic origin, religion or a criminal record, is understood to be special personal data.

Special personal data

We do not collect any special personal data.

Personal data of persons under 16 years of age

For the execution of the agreement we do not need any personal data of persons under 16 years of age. If you think that we have collected personal data from a minor without parental or guardian permission, please contact us at hello@theslowlivingguide.co.uk and we will delete this information. If we collect data from persons under 16 years of age, we will always do so with the consent of their parent or guardian.

When do we process your personal data? 

1. To be able to help you if you have any questions

We will be happy to help you if you run into something or want to ask us something. You can email us or fill in a form on the website. We may also receive your data through a third party in connection with our services. To be able to help you further we store some of your data. It enables us to know who you are and retrieve what we talked about the next time we are in touch.

If you ask us any questions, we will store the following data from you:

  • Name
  • E-mail address
  • Your message

Legal basis: legitimate interest

2. To prepare registrations and send them to you

Before we start working for you, we will send you a registration offer. For this purpose, we will store the following data from you:

  • Name and address
  • E-mail address

Legal basis: legitimate interest

3. To create an account for you to access the website

If you subscribe to us, of course you want to be assisted properly and have access to our platform. We may store the following data for the execution of an agreement:

  • Name and address
  • E-mail address
  • Instagram account
  • Company name
  • Website

Legal basis: execution of the agreement

4. To be able to invoice you and for debt collection

Of course, the subscription you have taken out must also be paid for. If you fail to pay, we will start debt collection proceedings. In connection with invoicing and debt collection, we will store the following data from you:

  • Name and address
  • E-mail address
  • Telephone number
  • Company name
  • Companies house registration number

Legal basis: legal obligation

5. To be able to send you our newsletter

If you have ordered digital products from us or registered for our newsletter, we store the following data:

  • Name
  • E-mail address

Legal basis: permission

6. To keep you informed of changes in our services

If we make any changes to our services, general terms and conditions, privacy statement or other important matters, we will want to inform you. If you agree, we will use the following data to process your data in our newsletter system:

  • Name
  • E-mail address

Legal basis: permission

Transfer to partners

For the execution of our services we cooperate with various suppliers and partners.

These suppliers and partners include parties, who:

  • send our newsletters (MailChimp);
  • handle our payments and debt collections (Stripe en WooCommerce)
  • take care of our webhosting and website (Hostnet, Anticipate Media)
  • keep our books (Ruitenburg Accountants)

We have concluded processing agreements and/or non-disclosure agreements with sub-processors to ensure the security of your data. We only work with partners who can comply with the GDPR.

Some of our partners are located outside the European Economic Area (the countries within the European Union, Liechtenstein, Norway and Iceland). Your data may be processed in the United States and/or other countries where these companies have their cloud storage and servers and/or backups.

We have agreed appropriate measures with these partners which are laid down in a processing agreement/Data Processing Addendum or in a model agreement of the European Commission (click here). Most of them have already signed and put into effect the stricter GDPR. This is how we ensure that your data is properly protected.

Transfer to third parties

In principle, we do not share your information or sell it to individuals or organisations outside TSLG, except when it concerns partners as described above. Additionally, we may be obliged to transfer your data pursuant to a statutory duty.

The security of your data

TSLG has appropriate technical and organisational security measures in place to protect your personal data from misuse, unlawful or unauthorised use and loss.

All parties who process your data for us(sub-processors) or can inspect it (e.g. employees or temporary workers) sign a processing agreement or a non-disclosure agreement.

How long will your data be stored?

We use different storage periods for different data flows. Of course, you always have the right to ask us to delete your data. More information can be found under the heading ‘Your rights’.

Personal data
Name, address, telephone number and e-mail will be deleted one year after the end of the subscription.

E-mail
Any e-mails older than one year will be deleted unless they are still relevant to the execution of an agreement or the resolution of a dispute.

Invoices and offers
Invoices and offers will be removed after the legal retention period of seven years. Until then your data will remain in our invoicing system.

Newsletter
You can remove your data from our newsletter system at any time.

Your rights
You have the right to inspect, correct and delete your personal data. In addition, you have the right to withdraw your permission to process the data or to object to TSLG processing your personal data.

You also have the right to data portability. You can send a request for inspection, correction, deletion or transfer of your personal data or a request to withdraw your permission or your objection to the processing of your personal data to hello@theslowlivingguide.co.uk.

To make sure that the request for inspection has been made by you, we will ask you to enclose a copy of your identification with the request. Black out your passport photo, MRZ (machine readable zone, the strip with numbers at the bottom of the passport), passport number and Citizen Service Number (BSN) in this copy to protect your privacy. If your request concerns a cookie, we ask you to include your ID as well. We will respond to your request as soon as we can, but no later than within four weeks. TSLG also wishes to point out to you the possibility to file a complaint with the national supervisory authority, the Dutch Data Protection Authority.

Reporting a data breach

If, despite all precautions, a data breach should occur, we will comply with the obligation to report data breaches and, if necessary, will report this breach to the Dutch Data Protection Authority within 72 hours after its detection.

If you should discover a data breach, we kindly ask you to share this information with us as soon as possible but in any case, within 24 hours after you detected the loss by sending an email to hello@theslowlivingguide.co.uk. We will then be able to take immediate action.

Liability

This privacy statement relates only to the personal data that TSLG processes for the purposes mentioned in this agreement. TSLG does not accept any responsibility or liability for (the functioning and/or content of) websites or services of third parties.

Amendments to this statement

TSLG may amend the content of this privacy statement at any time in response to new legal or regulatory developments or changes within our company. You can subscribe to our newsletter in which we will keep you informed of any changes. In any case, we advise you to frequently consult our privacy statement in order to stay informed of our privacy policy. You agree to these amendments by the continued use of TSLG’s services.

Contact
If you have any further questions or comments,  Please contact us by e-mail at hello@theslowlivingguide.co.uk, or by post to:

The Slow Living Guide
Attn.:  Marjolyn Poutsma
Putterlaan 1
2261 EM Leidschendam
The Netherlands

The Slow Living Guide is registered with the Chamber of Commerce under file number 64348377.
Version: February 2021